h baje Privacy Policy

h baje is an online gaming and betting platform that provides casino games, slots, and sports betting services to Bangladeshi users. Protecting the privacy of your personal information is very important to us. This Privacy Policy ("Policy") applies to your relationship with h baje through its website and mobile application.

This policy explains what types of information h baje collects, how that information is used, who it may be shared with, and what measures we take to protect your information. It also details what rights you have over your own information.

This policy applies only to h baje's own platform. Third-party websites or services may have their own privacy policies, for which h baje is not responsible.

h baje collects various types of information from you that are necessary for the smooth operation of our services. This information is collected in two main ways: information you provide directly and information collected automatically while you use the platform.

2.1 Information You Provide

Information you provide during account registration and use of services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction details (bKash, Nagad, or Rocket number)
• Information provided when contacting customer support

2.2 Automatically Collected Information

When you use the h baje platform, the following information may be collected automatically:

• IP address and device identification number
• Browser type, version, and operating system details
• Time, date, and duration of visits to the platform
• Which pages you visited and which games you played
• Records of deposit and withdrawal transactions
• Gaming history and betting activity

h baje uses collected information only for specific, legitimate purposes. Your information is used for the following:

3.1 Account Management and Service Delivery

• Creating accounts, logging in, and verifying identity
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Ensuring VIP program benefits
• Resolving technical issues on the platform

3.2 Communication and Support

• Providing customer support via live chat and email
• Sending important account-related notifications
• Sending security alerts and OTPs
• Informing you about new offers and services (subject to your consent)

3.3 Security and Fraud Prevention

h baje analyses collected information to ensure the security of your account and transactions. If suspicious activity is detected, necessary steps are taken to protect the account. This is part of safeguarding your interests.

3.4 Responsible Gaming

h baje gives the highest priority to responsible gaming. Gaming behaviour data is analysed to identify problematic patterns and support is provided where needed.

3.5 Service Improvement

h baje analyses user experience to make the platform easier to use and more effective. This information is used in aggregate and no individual is identified separately.

h baje applies industry-standard technical and organisational measures to protect your information. Our security framework is regularly reviewed and improved.

4.1 Technical Security Measures

• All data transmission is secured through SSL/TLS encryption
• Stored data is protected using strong encryption methods
• Two-Factor Authentication is used where applicable
• Firewall and intrusion detection systems are active
• Regular security audits are conducted

4.2 Organisational Security Measures

• Access to your information is restricted to authorised staff only
• Staff receive regular training on data protection
• All data access activity is logged and audited

h baje does not sell your personal information to any third party. However, limited information may be shared in specific circumstances:

5.1 Service Partners

h baje works with bKash, Nagad, and Rocket for payment processing. The minimum information required to complete transactions is shared with these service providers. Game content studios (such as Pragmatic Play, JILI, Evolution, etc.) may use gameplay data, but this does not include your identifying information.

5.2 Legal Obligations

h baje may be legally required to provide information under applicable laws in Bangladesh or by court order. In such situations, we provide only the minimum information required and, where possible, we try to notify you in advance.

5.3 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. h baje will give you adequate notice before any such change.

5.4 With Your Consent

If information needs to be shared with a third party for any purpose other than those mentioned above, we will obtain your explicit consent.

The h baje platform uses cookies and similar tracking technologies, which store small data files in your browser. These are used to improve your experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security — these cannot be disabled
• Functional Cookies: Used to remember your language preference and other settings
• Analytics Cookies: Collect aggregate data to understand how different parts of the platform are being used
• Performance Cookies: Help identify page load speed and technical issues

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. However, please note that disabling cookies may affect some platform features and your login experience.

At h baje, you have the following rights over your own information. Contact us to exercise these rights.

7.1 Right to Access

You have the right to know what information h baje holds about you. Upon request, we will provide you with a copy of your stored information.

7.2 Right to Correction

If any information we hold about you is incorrect, you have the right to request a correction. Some information can be updated directly in account settings; for other cases, please contact support.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, information related to legal obligations, ongoing disputes, or financial transaction records may be exempt from this request.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time through account settings or the unsubscribe link in emails. However, important account-related notifications cannot be turned off.

h baje's services are for persons aged 21 years or older only. We do not intend to collect or store information from minors, and this is strictly prohibited.

Age is verified during the registration process and any attempt to create an account by someone under 21 years of age is rejected. If an account holder is found to be under 21 years of age, that account is immediately closed and all collected information is deleted.

If you know that someone under 21 is using h baje, please contact us immediately.

h baje retains your information for as long as necessary to provide the service or to meet legal obligations.

9.1 Active Accounts

Your information is retained while your account is active. Account usage history, transaction records, and gaming data are necessary for service improvement and dispute resolution.

9.2 After Account Closure

Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period as required by law. After this period, the information is securely deleted or anonymised.

9.3 Marketing Data

If you opt out, information retained for marketing purposes will be deleted within a reasonable period of time.

h baje reserves the right to update this privacy policy when necessary. The policy may be revised due to changes in the scope of services, addition of new technologies, or legal requirements.

For significant changes, h baje will publish a notice on the website and inform registered users by email or notification. For minor changes, only the "Last Updated" date at the top of the page will be changed.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. The latest policy will always be available on this page.

If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, please contact the h baje support team.

h baje generally responds to privacy-related requests within a reasonable time. If your identity needs to be verified, processing your request may take a little longer.